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Shipping Policy

How long will my order take to arrive?
Most UK orders are dispatched within 1-3 working days, stock permitting.

The shipping cut-off is 2pm, any orders placed before then are likely to be dispatched the same day for delivery the following working day. Orders placed after 2pm will be dispatched the following working day for delivery the next working day after that.

Orders placed after 2pm on Friday are aimed to be dispatched on Monday for delivery on Tuesday.

We would like to promise our customers that all orders are delivered within forty-eight hours as ninety percent of our orders are. However we do not like to make promises we aren't one hundred percent certain of keeping. 

If you are desperate for your order, contact us and we will see what we can do. We always do our best for our customers.

What happens if I'm not in when my delivery comes?
The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.

How much does a standard delivery cost?
If you spend £50 or more, standard shipping is free. Otherwise, for £6.95 you can have your goods within 1 to 3 working days (Monday to Friday) - regional and heavy item surcharges apply. 

Can I arrange for my goods to be delivered at a specific time?
At the moment our standard shipping is 1-3 working days and you cannot nominate a day or time.

My order is incorrect. What should I do?
In the unlikely event of this happening at your earliest convenience contact us and we will endeavour to help you.

My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us contact us and we will endeavour to help you.

I need to return an item, is it free to do so?

You can return an item (if unused an in its original packaging) but you'll be charged a collection fee of £9.95 per box OR £19.95 per box for anything over 1.2m in length.

Is there an extra charges for shipping bigger items?
We have a surcharge policy of £3.50 per box of media to make sure it ships in discreet packaging & to compensate for the extra weight.

I did not receive any instructions with my products. What should I do?
If you do not receive the appropriate instructions with your goods please contact us and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.

I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.