Delivery
How long will my order take to arrive?
Our standard shipping orders are dispatched within 2-3 working days on a next day delivery service, stock permitting.
Next Working Day shipping is sent out same day if ordered before 2pm for next day delivery. If ordered after 2pm, your order will be sent the following day, for delivery the day after.
If you are desperate for your order, telephone us on 0333 003 2295 and we will see what we can do. We always do our best for our customers.
What happens if I'm not in when my delivery comes?
The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.
How much does a standard delivery cost?
If you spend £50 or more, standard shipping is free. Otherwise, for £6.95 you can have your goods dispatched within 2 to 3 working days (Monday to Friday) - regional and heavy item surcharges apply.
I need to have products delivered to me by tomorrow - is that possible?
If you order before 2pm (Monday to Friday), and select next day delivery for a total cost of £8.95 (regional and heavy item surcharges apply) your goods will be dispatched the same day for delivery the following day.
My order is incorrect. What should I do?
In the unlikely event of this happening please contact us at your earliest convenience on our freephone number 0333 003 2295 or email us via this site and we will endeavour to help you.
My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us at your earliest convenience on our freephone number 0333 003 2295 or email us via this site and we will endeavour to help you.
I did not receive any instructions with my products. What should I do?
If you do not receive the appropriate instructions with your goods please contact us on our freephone number 0333 003 2295 or email us via this site and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.
International Orders
Please note there will be additional surcharges from our couriers when we send goods outside of the UK, these are as follows -
Ireland - £40 surcharge
Zone 1 - £60 surcharge Belgium France Germany Luxembourg Monaco Netherlands
Zone 2 - £70 surcharge Austria Denmark Finland Italy Portugal Spain Sweden
Zone 3 - £80 surcharge Croatia Czech Republic Greece Hungary Latvia Liechtenstein Lithuania Norway Poland Romania Slovakia Switzerland
Also note that any additional fees due to imported goods tax / duty is your responsibility to cover.
I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.