This Cookies Policy sets out the basis on which we, GroWell, use cookies and similar technologies on or in relation to our website, https://www.growell.co.uk (our website). This Cookies Policy is effective from 18.10.2022.
Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.
Contents
- About cookies
- List of cookies used
- Essential cookies
- Non-essential cookies
- Facebook Pixel
- Yotpo Pixel
- How to accept or reject cookies
- Copyright
About Cookies
WHAT ARE COOKIES?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
ESSENTIAL AND NON-ESSENTIAL COOKIES
Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
used solely to carry out or facilitate the transmission of communications over a network; or strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
SESSION AND PERSISTENT COOKIES
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first
FIRST AND THIRD PARTY COOKIES
Cookies can be classified as ‘first party’ or ‘third party’.
First party cookies: these are cookies placed on your device by our website domain.
Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org
Cookies Used On Our Website
ALL FUNCTIONAL COOKIES USED
| Name | First or Third party? | Expiry time | Purpose |
| diehard_ignored | First party | session | This cookie is used to track which cached components on the page need to be reloaded. |
| jsmessages | First party | session | This cookie enables us to provide messages on the front-end, using JavaScript rather than default Magento functionality, such as "was added to your shopping cart." |
| _ok | First | session | Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes. |
| wcsid | First party | session | Cookie set by Olark Live Chat software. A session identifier that is used to keep track of a single chat session |
| olfsk | First party | 2 years | Cookie set by Olark Live Chat software. Storage identifier that Olark Live use to maintain chat state across pages (e.g. message history) |
| _oklv | First party | session | This cookie is the Olark loader version (for improved caching) |
| hblid | First party | 2 years | Cookie set by Olark Live Chat software. Identifies a unique visitor between visits |
| _cfduid | First and Third party | 1 year | Used by the content network, Cloudflare, to identify trusted web traffic |
| AWSELB | Third party | End of browser session | Used to distribute traffic to the web site on several servers in order to optimise response times. |
| _vwo_uuid_v2 | First party | 1 year | This cookie is associated with the product Visual Website Optimiser. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions |
| frontend | First party | End of browser session | This is a Magento cookie used to provide our web store and allow customers to place orders. This cookie is used to handle user sessions during their visits. |
| frontend_cid | First party | End of browser session | This is a Magento cookie used to provide our web store and allow customers to place orders. This cookie is used to handle user sessions during their visits. |
| _gat | First party | 1 day | Used by Google to throttle the request rate |
| _pk_ses# | First party | End of browser session | Session cookies are responsible for keeping the session active for 30 minutes after last tracked action, when they expire the visit is considered as ended, the time can be altered. |
| _ab | First Party | 2y | Used in connection with access to admin. |
| _secure_session_id | First Party | 24hr | Used in connection with navigation through a storefront. |
| _shopify_country | First Party | session | Used in connection with checkout. |
| shopify_m | First Party | 1y | Used for managing customer privacy settings. |
| _shopify_tm | First Party | 30min | Used for managing customer privacy settings. |
| _shopify_tw | First Party | 2w | Used for managing customer privacy settings. |
| _storefront_u | First Party | 1min | Used to facilitate updating customer account information. |
| _tracking_consent | First Party | 1y | Tracking preferences. |
| c | First Party | 1y | Used in connection with checkout. |
| cart | First Party | 2w | Used in connection with shopping cart. |
| cart_currency | First Party | 2w | Used in connection with shopping cart. |
| cart_sig | First Party | 2w | Used in connection with checkout. |
| cart_ts | First Party | 2w | Used in connection with checkout. |
| cart_ver | First Party | 2w |
Used in connection with shopping cart. |
| checkout | First Party | 4w | Used in connection with checkout. |
| checkout_token | First Party | 1y | Used in connection with checkout. |
| dynamic_checkout_shown_on_cart | First Party | 30min | Used in connection with checkout. |
| hide_shopify_pay_for_checkout | First Party | session | Used in connection with checkout. |
| keep_alive | First Party | 2w | Used in connection with buyer localization. |
| master_device_id | First Party | 2y | Used in connection with merchant login. |
| previous_step | First Party | 1y | Used in connection with checkout. |
| remember_me | First Party | 1y | Used in connection with checkout. |
| secure_customer_sig | First Party | 20y | Used in connection with customer login. |
| shopify_pay | First Party | 1y | Used in connection with checkout. |
| _cf_bm | First Party | 1 day | Used by Clearpay to distinguish between humans and bots. |
| shopify_pay_redirect | First Party | 30 minutes, 3w or 1y depending on value | Used in connection with checkout. |
| storefront_digest | First Party | 2y | Used in connection with customer login. |
| tracked_start_checkout | First Party | 1y | Used in connection with checkout. |
| checkout_one_experiment | First Party | session | Used in connection with checkout. |
| SessionID# | First Party | 3 years | Used by PayPal for making safe payments. |
| ts_cm | Third Party | For making safe payments through PayPal | |
| _okdetect | Third Party | session or persistent | Used by Olark for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages). |
| _okbk | Third Party | session | Used by Olark for extra state information (e.g. chat box being open/closed). |
| _okla | Third Party | at least 1 session | Used by Olark for used for caching purposes (loaded from CDN vs. loaded from our infrastructure). |
| _okgid | Third Party | at least 1 session | used by Olark to group id the visitor is locked to. |
| _okac | Third Party | at least 1 session | used by Olark for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed. |
| _okck | Third Party | 1 day | used by Olark to test whether the visitor’s browser allows cookies to be stored. |
| _okcs | Third Party | session | Identifies the visitor across devices and visits, in order to optimize th e ch at-box function on th e w ebsite. |
| enforce_policy | Third Party | 1 year | This cookie is used by Paypal for secure transactions.. |
| LANG | Third Party | Used by Paypal | |
| x-pp-s | Third Party | Used by Paypal | |
| tsrce | Third Party | Used by Paypal | |
| nsid | Third Party | Used by Paypal | |
| l7_az | Third Party | 1 day | Used by Paypal for the login function |
| ts | Third Party | Pixel used by Paypal for making a safe transaction through PayPal | |
| paypal-offers--cust | Third Party | Used by Paypal | |
| CONSENT | Third Party | 2 years | Used to detect if a visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. |
| form_key | Third Party | 1 day | Used to detect if a visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. |
| SESS# | Third Party | 1 day | Used by Cloudiq to Preserves u sers states across page requests. |
| ts_c | Third Party | 3 years | used by Paypal for making a safe transaction through PayPal |
All Non-Functional Cookies
| Name | First or Third party? | Expiry time | Purpose |
| _ga | First party | 2 years | To distinguish website visitors. |
| _gid | First party | 1 day | Generates statistical data on how a visitor uses the website. |
| _pk_id# | First party | 1 year | Collects anonymous statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. This keeps visitor ID value used by Piwik to recognize returning visitors. |
| fr | Third Party | 3 months | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers |
| 2c.cId | First Party | 4 years | This cookie stores information about your preferences, and so allows us to customise our site and to provide you with offers that are targeted at your individual interests. |
| _sp_id.# | First Party | 2 years | These cookies are essential for Yotpo’s measurements. They are used to create better recommendations and to optimise content available for users. |
| _sp_ses.# | First Party | 1 day | These cookies are essential for Yotpo’s measurements. They are used to create better recommendations and to optimise content available for users. |
| pixel | First Party | 1 year | These cookies are essential for Yotpo’s measurements. They are used to create better recommendations to optimise content available for users. |
| _landing_page | First Party | 2w | Track landing pages. |
| _orig_referrer | First Party | 2w | Track landing pages. |
| _s | First Party | 30 min | Shopify analytics. |
| _shopify_d | First Party | session | Shopify analytics. |
| _shopify_s | First Party | 30 min | Shopify analytics. |
| _shopify_sa_p | First Party | 30 min | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | First Party | 30 min | Shopify analytics relating to marketing & referrals. |
| _shopify_y | First Party | 1y | Shopify analytics. |
| _y | First Party | 1y | Shopify analytics. |
| _shopify_evids | First Party | session | Shopify analytics. |
| _shopify_ga | First Party | session | Shopify and Google Analytics. |
| __kla_id | Third Party | 2y or 7 days depending on browser | Used by Klaviyo to track and identify site visitors through an auto-generated ID |
| _fbp | Third Party | 3 months | Used by Facebook to store and track visits across websites. |
| _gcl_au | Third Party | persistent | To store & track conversions through Google Adsense |
| ciq_new_visitor | Third Party | Used by Google Analytics | |
| session | Third Party | Used by Cloud IQ | |
| session.sig | Third Party | Used by Cloud IQ | |
| IDE | Third Party | 1y | Used by Google DoubleClick to register an d report the website u ser's action s after view in g or clicking on e of th e advertiser's ads w ith the purpose of measuring th e efficacy of an ad an d to presen t targeted ads to the user |
ESSENTIAL COOKIES
These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the essential cookies on our website.
Legal basis for processing: we process information about you contained in or obtained from essential cookies in ourlegitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.
How to opt out of essential cookies
Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.
You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.
For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies
NON-ESSENTIAL COOKIES
We use the following types of non-essential cookies on our website:
- Functional cookies
- Analytical (or performance) cookies
- Targeting (or advertising) cookies
Functional cookies
These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website
How to opt in or out from functional cookies
See the section below entitled How to accept or reject cookies
Processing information about you contained in or obtained from functional cookies
Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.
Legitimate interests: improving your website experience and providing and enhancing the website’s functionality.
Analytical (or performance) cookies
Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use analytical cookies on our website.
More information
Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245
For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/
How to opt in or out from analytical cookies
See the section below entitled How to accept or reject cookies
To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout
Processing information about you contained in or obtained from analytical cookies
Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
Targeting (or advertising) cookies
Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use targeting cookies on our website.
How to opt in or out from advertising cookies
See the section below entitled How to accept or reject cookies
Processing information about you contained in or obtained from analytical cookies
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using advertising cookies by accepting the use of such cookies via our cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including profiling and automated decision-making please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
FACEBOOK PIXEL
We use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.
Facebook aggregates data gathered from our use of Facebook Pixel on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its website or via its services, to improve its systems and to provide measurement services to third parties which use Facebook’s advertising services. You can find out more about how Facebook handles information they collect about you and other individuals by accessing their privacy policy, which is available here: https://www.facebook.com/about/privacy
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using Facebook Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Facebook Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
GOOGLE PIXELS
We use Google Pixels on our website. Google Pixels Track if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.
Google aggregates data gathered from our use of Google Pixels on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its website or via its services, to improve its systems and to provide measurement services to third parties which use Google’s advertising services. You can find out more about how Google handles information they collect about you and other individuals by accessing their privacy policy, which is available here: https://policies.google.com/privacy?hl=en-US#intro
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using Google Pixels turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Google Pixels, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
YOTPO PIXEL
We use a Yotpo Pixel on our website to track conversions for our advertising and marketing channels and to monitor the success of those channels.
You can find out more about the information collected by Yotpo via the following links: https://www.yotpo.com/privacy-policy/
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to the purposes for which we process your information using Twitter Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Twitter Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
How To Accept Or Reject Cookies
There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.
You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.
You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org
Cookie control tool
You can accept or reject non-essential cookies by using our cookie management tool.
Browser settings
You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
- Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.
Existing cookies
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
Google Analytics Opt-out Browser Add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout
Google Adsettings
You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:
- unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
- switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).
Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996
FACEBOOK, GOOGLE AND YOTPO PIXEL
You can block Facebook, Google and Yotpo Pixel using our cookie control tool.
Disconnect for Facebook
You can install a browser add-on tool called ‘Disconnect Facebook pixel and FB tracking’. This will stop Facebook tracking you on third party websites. You can install the too here:
For Chrome: https://chrome.google.com/webstore/detail/disconnect-facebook-pixel/nnkndeagapifodhlebifbgbonbfmlnfm?hl=en
For Firefox: https://addons.mozilla.org/en-GB/firefox/addon/facebook-disconnect/
European Interactive Digital Advertising Alliance Tool
You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.
Copyright
The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.