Cookies

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This Cookies Policy sets out the basis on which we, GroWell Hydroponics and Plant Lighting Ltd (trading as GroWell), use cookies and similar technologies on or in relation to our website, https://www.growell.co.uk (our website). This Cookies Policy is effective from 25.05.2018.

Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

Contents

 

About Cookies

  • What are cookies?

    Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

  • Essential and non-essential cookies

    Cookies can be classified as either ‘essential’ or ‘non-essential’.

    Essential cookies: these are cookies that are either:

    • used solely to carry out or facilitate the transmission of communications over a network; or
    • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

    Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

  • Session and persistent cookies

    Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

    Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

    Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

  • First and third party cookies

    Cookies can be classified as ‘first party’ or ‘third party’.

    First party cookies: these are cookies placed on your device by our website domain.

    Third party cookies: these are cookies placed on your device by third party website domains.

    If you require further information about cookies in general, please visit www.allaboutcookies.org

 

Cookies used on our website

  • List of cookies used

    All Cookies
    Name Essential/Non-essentialTypeFirst or Third party?Session or persistent?Expiry timePurpose
    diehard_ignored Non-essential Functional First party Session End of browser sessionThis cookie is used to track which cached components on the page need to be reloaded.
     jsmessages Non-essential Functional First party Session End of browser sessionThis cookie enables us to provide messages on the front-end, using JavaScript rather than default Magento functionality, such as "was added to your shopping cart."
    _okEssential FunctionalFirst partySession End of browser sessionCookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes.
     wcsid EssentialFunctionalFirst partySessionEnd of browser sessionCookie set by Olark Live Chat software. A session identifier that is used to keep track of a single chat session
    olfsk  EssentialFunctionalFirst party Persistent2 yearsCookie set by Olark Live Chat software. Storage identifier that Olark Live use to maintain chat state across pages (e.g. message history)
    _oklvEssentialFunctionalFirst partySessionEnd of browser sessionThis cookie is the Olark loader version (for improved caching)
    hblidNon-essentialFunctionalFirst partyPersistent2 yearsCookie set by Olark Live Chat software. Identifies a unique visitor between visits
    _cfduidNon-essentialFunctionalFirst and Third partyPersistent1 yearUsed by the content network, Cloudflare, to identify trusted web traffic
    AWSELBNon-essentialFunctionalThird partySessionEnd of browser sessionUsed to distribute traffic to the web site on several servers in order to optimise response times.
    _vwo_uuid_v2Non-essentialFunctionalFirst partyPersistent1  yearThis cookie is associated with the product Visual Website Optimiser. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions
    frontendNon-essentialFunctionalFirst partySessionEnd of browser sessionThis is a Magento cookie used to provide our web store and allow customers to place orders. This cookie is used to handle user sessions during their visits.
    frontend_cidNon-essentialFunctionalFirst partySessionEnd of browser sessionThis is a Magento cookie used to provide our web store and allow customers to place orders. This cookie is used to handle user sessions during their visits.
    _gatNon-essentialFunctionalFirst partySessionEnd of browser sessionUsed by Google to throttle the request rate
    _gaNon-essentialAnalyticalFirst partyPersistent2 yearsTo distinguish website visitors.
    _gidNon-essentialAnalyticalFirst partySessionEnd of browser sessionGenerates statistical data on how a visitor uses the website.
     _pk_id#Non-essential Analytical First partyPersistent 1 year

    Collects anonymous statistics on the user's visits to the website, such as the number of visits, average time

    spent on the website and what pages have been read. This keeps visitor ID value used by Piwik to recognize returning visitors.
    _pk_ses#Non-essentialAdvertisingFirst partySessionEnd of browser sessionSession cookies are responsible for keeping the session active for 30 minutes after last tracked action, when they expire the visit is considered as ended, the time can be altered.
    frNon-essentialAdvertisingThird PartyPersistent3 monthsUsed by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers
    2c.cIdNon-essentialAdvertisingFirst PartyPersistent4 yearsThis cookie stores information about your preferences, and so allows us to customise our site and to provide you with offers that are targeted at your individual interests.
    _sp_id.580dFirst PartyPersistent2 yearsThese cookies are essential for Yotpo’s measurements. They are used to create better recommendations and to optimise content available for users.
    _sp_ses.580dFirst PartySessionEnd of browser sessionThese cookies are essential for Yotpo’s measurements. They are used to create better recommendations and to optimise content available for users.
    pixelFirst PartyPersistent1 yearThese cookies are essential for Yotpo’s measurements. They are used to create better recommendations to optimise content available for users.
  • Essential cookies

    These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:

    • first party session cookies set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes. This cookie is _ok
    • first party session cookies set by Olark Live Chat software. This cookie is the Olark loader version used for improved caching. This cookie is _oklv
    • first party persistent cookies set by Olark Live Chat software. This cookie is a storage identifier that Olark Live use to maintain chat state across pages (e.g. message history). This cookie is olfsk. This cookie expires after 2 years
    • first party session cookies set by Olark Live Chat software. This cookie is a session identifier that is used to keep track of a single chat session. This cookie is wcsid

    Legal basis for processing: we process information about you contained in or obtained from essential cookies in ourlegitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interests:
     ensuring our site functions properly and providing you with online services you have requested.

    How to opt out of essential cookies Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

    You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

    For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

  • Non-essential cookies

    We use the following types of non-essential cookies on our website:

    • Functional cookies
    • Analytical (or performance) cookies
    • Targeting (or advertising) cookies

    Functional cookies

    These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website

    • a first party session cookie used to enable the website to provide messages to you on the website using JavaScript. This cookie is called Jsmessages
    • a first party session cookies used to track which cached components on the page need to be loaded. This cookies is called diehard_ignored
    • a first party session cookie used to help Google Analytics manage the number of users on our website. This cookie is called _gat
    • a first and third party persistent cookie which is used by the content network, Cloudfare, to identify trusted web traffic. This cookie is _cfduid, and expires after 1 year.
    • a third party session cookie which is used to distribute traffic to the web site on several servers in order to optimise response times. This cookie is AWSELB
    • a first party persistent cookie which is associated with the product Visual Website Optimiser. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. This cookie is _vwo_uuid_v2, and expires after 1 year.
    • two third party session cookies from Magento, used to provide our web store and allow customers to place orders. These cookies are used to handle user sessions during their visits. These cookies are frontend_cid and frontend_cid

    We use an instant live chat tool called Olark Live Chat, which uses a number of functional and essential cookies (for essential cookies see above). This allows you to interact with our support team and enables our team to provide support to help you use our services. Olark uses both temporary and persistent cookies to recognise any returning visitors, maintain a chat session across multiple pages of our website and in order to easily understand past interactions. Olark uses both essential and functional cookies, you can see the essential cookies used above under the section Essential cookies. The Olark functional cookies used on our website include the following:

    • a first party session cookie, used to ascertain extra state information (e.g. chat box being open/closed). This cookie is called _okbk
    • a first party session cookie, used to test whether the visitor's browser allows cookies to be stored. This cookie is called _okck
    • a first party session cookie, set by Olark Live Chat software to allow customer to chat to staff. This cookie is called _okdetect
    • a first party persistent cookie, set by Olark Live Chat software to Identify a unique visitor between visits. This cookie is called hblid,and expires after 2 years.

    How to opt in or out from functional cookies

    See the section below entitled How to accept or reject cookies

    Processing information about you contained in or obtained from functional cookies

    Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.
    Legitimate interests: improving your website experience and providing and enhancing the website’s functionality.

    Analytical (or performance) cookies

    Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

    • Google Analytics cookies to help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on and your location (based on your IP address). The Google Analytics cookies used on our website are: _ga which is a persistent cookie and expires after 2 years, and _gid which is a session cookie. We also use the Google Analytics cookie _gat, which is explained in more detail in the ‘functional cookies’ section above.
    • We use Piwik analytics to assist with data Analysis & Segmentation. Piwik cookies Integrate customer data from web analytics, CRM, transactional systems and other custom sources to create detailed and highly actionable user segments and single customer view. Their cookies collect anonymous statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. The cookies Piwik uses are the first party session cookie, _pk_ses#, and the third party persistent cookie, _pk_id#, which expires after 1 year.

    More information

    Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

    For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

    How to opt in or out from analytical cookies

    See the section below entitled How to accept or reject cookies

    To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

    Processing information about you contained in or obtained from analytical cookies

    Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

    Targeting (or advertising) cookies

    Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use the targeting cookies for the following purposes on our website:

    • a third party persistent cookie which is used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers. This cookie is fr and expires after 3 months.
    • a first party persistent cookie set by Nosto. Nosto collects and analyses end user’s online behaviour and makes it possible to calculate and automatically represent different types of intelligent product recommendations, create, manage and optimise advertising campaigns on social media channels and other marketing automation functionalities. The cookie we use stores information about your preferences, and so allows us to customise our site and to provide you with offers that are targeted at your individual interests. This cookie is 2c.cId and expires after 4 years.

    For further information on Nosto’s or Google’s advertising cookies, please see a description of the cookies they use here:

    How to opt in or out from advertising cookies

    See the section below entitled How to accept or reject cookies

    Processing information about you contained in or obtained from analytical cookies

    Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
    Consent: you give your consent to the purposes for which we process your information using advertising cookies by accepting the use of such cookies via our cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including profiling and automated decision-making please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

  • Facebook Pixel

    We use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.

    Facebook aggregates data gathered from our use of Facebook Pixel on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its website or via its services, to improve its systems and to provide measurement services to third parties which use Facebook’s advertising services. You can find out more about how Facebook handles information they collect about you and other individuals by accessing their privacy policy, which is available here: https://www.facebook.com/about/privacy

    Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
    Consent: you give your consent to the purposes for which we process your information using Facebook Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Facebook Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

  • VWO Pixel

    We also use Visual Website Optimizer analytics (VWO) pixel on our website, which helps conduct website visitor research, build an optimization roadmap, and provide real time data with regards to your use of our website. The VWO pixel we use is for visitor tracking. As soon as a visitor lands on your website the cookie comes into action.

    You can find out more about the information collected by VWO via the following links: https://vwo.com/knowledge/how-does-vwo-smartcode-work/ and https://vwo.com/privacy-policy/

    Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
    Consent: you give your consent to the purposes for which we process your information using Facebook Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Facebook Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

  • Yotpo Pixel

    We use a Yotpo Pixel on our website to track conversions for our advertising and marketing channels and to monitor the success of those channels.

    You can find out more about the information collected by Yotpo via the following links: https://www.yotpo.com/privacy-policy/

    Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
    Consent: you give your consent to the purposes for which we process your information using Twitter Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Twitter Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

 

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

 

Copyright

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.