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Cookies

This Cookies Policy sets out the basis on which we, GroWell, use cookies and similar technologies on or in relation to our website, https://www.growell.co.uk (our website). This Cookies Policy is effective from 18.10.2022.

Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

 

Contents

  • About cookies
  • List of cookies used
  • Essential cookies
  • Non-essential cookies
  • Facebook Pixel
  • Yotpo Pixel
  • How to accept or reject cookies
  • Copyright

 

About Cookies

WHAT ARE COOKIES?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

 

ESSENTIAL AND NON-ESSENTIAL COOKIES

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies: these are cookies that are either:

used solely to carry out or facilitate the transmission of communications over a network; or strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.


Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

 

SESSION AND PERSISTENT COOKIES

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first

 

FIRST AND THIRD PARTY COOKIES

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit www.allaboutcookies.org

 

Cookies Used On Our Website

ALL FUNCTIONAL COOKIES USED

 

Name  First or Third party? Expiry time Purpose
diehard_ignored First party session This cookie is used to track which cached components on the page need to be reloaded.
 jsmessages  First party session This cookie enables us to provide messages on the front-end, using JavaScript rather than default Magento functionality, such as "was added to your shopping cart."
_ok First session Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes.
 wcsid First party  session Cookie set by Olark Live Chat software. A session identifier that is used to keep track of a single chat session
olfsk  First party  2 years Cookie set by Olark Live Chat software. Storage identifier that Olark Live use to maintain chat state across pages (e.g. message history)
_oklv First party session This cookie is the Olark loader version (for improved caching)
hblid First party 2 years Cookie set by Olark Live Chat software. Identifies a unique visitor between visits
_cfduid First and Third party 1 year Used by the content network, Cloudflare, to identify trusted web traffic
AWSELB Third party End of browser session Used to distribute traffic to the web site on several servers in order to optimise response times.
_vwo_uuid_v2 First party 1  year This cookie is associated with the product Visual Website Optimiser. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions
frontend First party End of browser session This is a Magento cookie used to provide our web store and allow customers to place orders. This cookie is used to handle user sessions during their visits.
frontend_cid First party End of browser session This is a Magento cookie used to provide our web store and allow customers to place orders. This cookie is used to handle user sessions during their visits.
_gat First party 1 day Used by Google to throttle the request rate
_pk_ses# First party End of browser session Session cookies are responsible for keeping the session active for 30 minutes after last tracked action, when they expire the visit is considered as ended, the time can be altered.
_ab First Party 2y Used in connection with access to admin.
_secure_session_id First Party 24hr Used in connection with navigation through a storefront.
_shopify_country First Party session Used in connection with checkout.
shopify_m First Party 1y Used for managing customer privacy settings.
_shopify_tm First Party 30min Used for managing customer privacy settings.
_shopify_tw First Party 2w Used for managing customer privacy settings.
_storefront_u First Party 1min Used to facilitate updating customer account information.
_tracking_consent First Party 1y Tracking preferences.
c First Party 1y Used in connection with checkout.
cart First Party 2w Used in connection with shopping cart.
cart_currency First Party 2w Used in connection with shopping cart.
cart_sig First Party 2w Used in connection with checkout.
cart_ts First Party 2w Used in connection with checkout.
cart_ver First Party 2w

Used in connection with shopping cart.

checkout First Party 4w Used in connection with checkout.
checkout_token First Party 1y Used in connection with checkout.
dynamic_checkout_shown_on_cart First Party 30min Used in connection with checkout.
hide_shopify_pay_for_checkout First Party session Used in connection with checkout.
keep_alive First Party 2w Used in connection with buyer localization.
master_device_id First Party 2y Used in connection with merchant login.
previous_step First Party 1y Used in connection with checkout.
remember_me First Party 1y Used in connection with checkout.
secure_customer_sig First Party 20y Used in connection with customer login.
shopify_pay First Party 1y Used in connection with checkout.
_cf_bm First Party 1 day Used by Clearpay to distinguish between humans and bots.
shopify_pay_redirect First Party 30 minutes, 3w or 1y depending on value Used in connection with checkout.
storefront_digest First Party 2y Used in connection with customer login.
tracked_start_checkout First Party 1y Used in connection with checkout.
checkout_one_experiment First Party session Used in connection with checkout.
SessionID# First Party 3 years Used by PayPal for making safe payments.
ts_cm Third Party   For making safe payments through PayPal
_okdetect Third Party session or persistent Used by Olark for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages).
_okbk Third Party session Used by Olark for extra state information (e.g. chat box being open/closed).
_okla Third Party at least 1 session Used by Olark for used for caching purposes (loaded from CDN vs. loaded from our infrastructure).
_okgid Third Party at least 1 session used by Olark to group id the visitor is locked to.
_okac Third Party at least 1 session used by Olark for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed.
_okck Third Party 1 day used by Olark to test whether the visitor’s browser allows cookies to be stored.
_okcs Third Party session Identifies the visitor across devices and visits, in order to optimize th e ch at-box function on th e w ebsite. 
enforce_policy Third Party 1 year This cookie is used by Paypal for secure transactions..
LANG Third Party   Used by Paypal
x-pp-s Third Party   Used by Paypal
tsrce Third Party   Used by Paypal
nsid Third Party   Used by Paypal
l7_az Third Party 1 day Used by Paypal for the login function
ts Third Party   Pixel used by Paypal for making a safe transaction through PayPal
paypal-offers--cust Third Party   Used by Paypal
CONSENT Third Party 2 years Used to detect if a visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
form_key Third Party 1 day Used to detect if a visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
SESS# Third Party 1 day Used by Cloudiq to Preserves u sers states across page requests.
ts_c Third Party 3 years  used by Paypal for making a safe transaction through PayPal

All Non-Functional Cookies

Name  First or Third party? Expiry time Purpose
_ga First party 2 years To distinguish website visitors.
_gid First party 1 day Generates statistical data on how a visitor uses the website.
 _pk_id#  First party  1 year Collects anonymous statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. This keeps visitor ID value used by Piwik to recognize returning visitors.
fr Third Party 3 months Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers
2c.cId First Party 4 years This cookie stores information about your preferences, and so allows us to customise our site and to provide you with offers that are targeted at your individual interests.
_sp_id.# First Party 2 years These cookies are essential for Yotpo’s measurements. They are used to create better recommendations and to optimise content available for users.
_sp_ses.# First Party 1 day These cookies are essential for Yotpo’s measurements. They are used to create better recommendations and to optimise content available for users.
pixel First Party 1 year These cookies are essential for Yotpo’s measurements. They are used to create better recommendations to optimise content available for users.
_landing_page First Party 2w Track landing pages.
_orig_referrer First Party 2w Track landing pages.
_s First Party 30 min Shopify analytics.
_shopify_d First Party session Shopify analytics.
_shopify_s First Party 30 min Shopify analytics.
_shopify_sa_p First Party 30 min Shopify analytics relating to marketing & referrals.
_shopify_sa_t First Party 30 min Shopify analytics relating to marketing & referrals.
_shopify_y First Party 1y Shopify analytics.
_y First Party 1y Shopify analytics.
_shopify_evids First Party session Shopify analytics.
_shopify_ga First Party session Shopify and Google Analytics.
__kla_id Third Party 2y or 7 days depending on browser Used by Klaviyo to track and identify site visitors through an auto-generated ID
_fbp Third Party 3 months Used by Facebook to store and track visits across websites.
_gcl_au Third Party persistent To store & track conversions through Google Adsense
ciq_new_visitor Third Party   Used by Google Analytics
session Third Party   Used by Cloud IQ
session.sig Third Party   Used by Cloud IQ
IDE Third Party 1y Used by Google DoubleClick to register an d report the website u ser's action s after view in g or clicking on e of th e advertiser's ads w ith the purpose of measuring th e efficacy of an ad an d to presen t targeted ads to the user

ESSENTIAL COOKIES

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the essential cookies on our website.

Legal basis for processing: we process information about you contained in or obtained from essential cookies in ourlegitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests:
 ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies 

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

 

 

We use the following types of non-essential cookies on our website:

  • Functional cookies
  • Analytical (or performance) cookies
  • Targeting (or advertising) cookies

 

Functional cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website

How to opt in or out from functional cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies

Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.
Legitimate interests: improving your website experience and providing and enhancing the website’s functionality.

 

Analytical (or performance) cookies

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use analytical cookies on our website.

 

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

Targeting (or advertising) cookies

Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. We use targeting cookies on our website.  

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
Consent: you give your consent to the purposes for which we process your information using advertising cookies by accepting the use of such cookies via our cookie control tool. For further information on how we use the information gathered from our use of advertising cookies, including profiling and automated decision-making please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

 

FACEBOOK PIXEL

We use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.

Facebook aggregates data gathered from our use of Facebook Pixel on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its website or via its services, to improve its systems and to provide measurement services to third parties which use Facebook’s advertising services. You can find out more about how Facebook handles information they collect about you and other individuals by accessing their privacy policy, which is available here: https://www.facebook.com/about/privacy

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
Consent: you give your consent to the purposes for which we process your information using Facebook Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Facebook Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
 

GOOGLE PIXELS

We use Google Pixels on our website. Google Pixels Track if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.

Google aggregates data gathered from our use of Google Pixels on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its website or via its services, to improve its systems and to provide measurement services to third parties which use Google’s advertising services. You can find out more about how Google handles information they collect about you and other individuals by accessing their privacy policy, which is available here: https://policies.google.com/privacy?hl=en-US#intro

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
Consent: you give your consent to the purposes for which we process your information using Google Pixels turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Google Pixels, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy
 

 

YOTPO PIXEL

We use a Yotpo Pixel on our website to track conversions for our advertising and marketing channels and to monitor the success of those channels.

You can find out more about the information collected by Yotpo via the following links: https://www.yotpo.com/privacy-policy/

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 
Consent: you give your consent to the purposes for which we process your information using Twitter Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Twitter Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.growell.co.uk/privacy-policy

 

How To Accept Or Reject Cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

Cookie control tool

You can accept or reject non-essential cookies by using our cookie management tool.

 

Browser settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

-          Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

-          Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History

-          Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

-          Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

Google Adsettings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/  and by:

-          unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and

-          switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

 

FACEBOOK, GOOGLE AND YOTPO PIXEL

You can block Facebook, Google and Yotpo Pixel using our cookie control tool.

Disconnect for Facebook

You can install a browser add-on tool called ‘Disconnect Facebook pixel and FB tracking’. This will stop Facebook tracking you on third party websites. You can install the too here:

For Chrome: https://chrome.google.com/webstore/detail/disconnect-facebook-pixel/nnkndeagapifodhlebifbgbonbfmlnfm?hl=en
For Firefox: https://addons.mozilla.org/en-GB/firefox/addon/facebook-disconnect/

European Interactive Digital Advertising Alliance Tool

You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.

 
Copyright

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.