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Help & FAQ |
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How To Shop
1) View the UK's largest selection of hydroponics & indoor gardening equipment
Browse - You can find our categories and ranges listed down the left hand side of the screen. Don't forget to also take a look at our best sellers.
Search - Type in keywords in the box in the top left of the screen.
Inspect - For every item you can see a bigger picture to help you see what great products we have.
2) Select what you want to buy
Add To Bag - Click on the button to add your chosen item to your basket. You can always take it out later, so don't hold back.
See What Else You Need - For every single item in our online shop, a list of related products will appear on the right hand side. Always take the time to have a look at these lists as results can often be enhanced by combining these expertly selected products.
3) Complete your purchase
Check - When you have found all the things you need, check the contents of your basket by clicking the 'Your Basket' button at the top right of the screen. You are then able to increase quantities or remove items.
Checkout - Once you are ready to buy, click on the 'Proceed To Checkout' button and you will be asked to fill in your name and address details.
Pay - The final stage takes you to a secure server where you enter you credit card details. This page is 100% secure and cannot be accessed by anyone else.
Anticipate - Your order will be processed as soon as and we receive it and an email confirming the details of your order will be sent.
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Hydroponics FAQ
Our Hydroponics questions section aims to be as informative and helpful as possible. We have answers to questions across a wide range of subjects, but if for any reason the answer you are looking for is not covered here, please call the technical team on 0845 345 5172 and we're sure we'll be able to help. The topics covered in this section are:
Hydroponics & Systems - for general hydro questions
Nutrient & Management - for nutrient, pH and cF questions
Lighting - for all of your lighting queries
Environmental - For all your growroom, fan and environment questions
Plant Health - Give your plants a check-up
Cultivation - How to get the most out of your plants
Glossary - Our ever expanding A-Z of terms
Hydroponics & Systems
What is hydroponics?
In practice all this really means is all the nutrient minerals that a plant needs to live and grow are added to the water in the form of a complete nutrient package. Once the nutrients are in the water, there is no longer any need for the root environment to have any other properties other than good oxygen, moisture content and drainage for good root development. This effectively means that all of the plants nutritional requirements are met by the introduction of water based feed rather than from the rooting media. Growing hydroponically generally delivers 30%-50% extra yield with much faster growth rates than alternative growing methods. A typical crop turnaround period (from cutting to harvest) is between 12-14 weeks.
Is growing in hydroponics easy?
There are hydroponic systems tailored to every level of ability, each one capable of delivering great results. Call our technical team on 0845 345 5172 to find out which system is best for you. What's the best medium for flood & drain? Debatable. Rockwool is the preferred method in the States and Clay pebbles are preferred in Europe. Both work very well. It's up to you.
What is the best type of hydroponic system?
The one that suits you best! This is an entirely subjective choice as each person will prefer a different set-up and have different requirements (i.e. number of plants, height of system). Call the technical line on 0845 345 5172 to discuss your personal requirements.
What is NFT?
NFT stands for Nutrient Film Technique. These recirculating hydroponic systems consist of growing channels or trays over which the nutrient solution is constantly pumped across, creating a nutrient film into which the roots grow. Plants are often started in rockwool cubes and placed on the growing channels. The channels should be covered so the roots can extend out from the cubes forming a large root mat across the channel. The solution is recirculated from a main tank.
What is Ebb & Flow?
Sometimes known as flood & drain, ebb & flow systems periodically flood the entire root zone with nutrient solution before it dries out. This is done with a timer on a pump from a main nutrient tank usually located directly below the flood tray. The root zone is flooded for short periods of time (between 10-15 minutes). The interval between floods will depend on plant size and medium used (rockwool or expanded clay pebbles).
What is Flood & Drain?
Sometimes known as ebb & flow, flood & drain systems periodically flood the entire root zone with nutrient solution before it dries out. This is done with a timer on a pump from a main nutrient tank usually located directly below the flood tray. The root zone is flooded for short periods of time (between 10-15 minutes). The interval between floods will depend on plant size and medium used (rockwool or expanded clay pebbles).
What is a Run-to-Waste system?
As opposed to a recirculating system, run-to-waste systems do not run the nutrient solution back to a main tank after circulation. The nutrient solution is used once and collected in a separate tank never to be used again. 10% run-off (the amount of waste nutrient in comparison with your start quantity) is sufficient for good results. Try to keep your waste to minimum. In third world countries, run-to-waste systems where no run off waste is achieved are very popular for water conservation.
What is a recirculating system?
As opposed to a run-to-waste system, the nutrient solution is returned to a main nutrient tank for recirculation.
Nutrient & Management
How do I know whether to use hard or soft water feed?
Officially, hard water is anything over pH 7. In practical terms, for growing plants hydroponically hard water feeds should only be used for very hard water generally with a pH above 7.8 and a cF value above 8-9. Soft water feed should be used in all other cases and the water will need to be pH adjusted with either nitric or phosphoric acid.
How do I test and adjust my pH?
Electronic pH pens are available from £39.00 upwards. Many people still like to use manual indicator kits which are easy to use and foolproof. These kits are available for £4.50. Water should be de-chlorinated (left to stand to allow the chlorine to evaporate) for 12 hours before testing.
Why do I need to test my pH?
When growing hydroponically, the nutrients are more available to the plants if the pH is between a range of 5.4-6.7.
What's the ideal water temperature for my nutrient?
Your nutrient solution should be between 20-23 degrees Celsius.
Do I need to adjust my pH for my soil garden?
Simply, No! The nutrient availability pH range in a soil environment is much larger so pH adjustment is not necessary.
Should I use Nitric acid or Phosphoric acid for adjusting my pH?
This is your choice. It's just another option for you. Generally, Nitric acid is used in the vegetative stage and phosphoric in the flowering stage.
How often should I change my nutrient solution in my hydroponic system?
When the plants are young, every two weeks should suffice. With small nutrient tanks you may want to do it more often. When the plants are bigger, (eating and drinking more) it's best to change the solution every week to ensure optimum results.
Should I adjust my pH every day?
In recirculating systems (NFT, Flood & Drain) the pH will fluctuate on a daily basis. This is normal. Do not adjust the pH every day, rather every two or three days to avoid build-up of phosphoric acid in the system.
Do I need to introduce oxygen to my nutrient solution?
Although not necessary, addition of oxy-plus (liquid oxygen) can often be of benefit in increasing yield and helping the plant perform in demanding environments.
What is the best way of introducing oxygen?
Both the use of oxy-plus and air pumps and air stones are good ways of introducing oxygen. Use of air stones will also help keep the nutrient solution moving maintaining consistency and reducing stagnant water.
Do I need a nutrient heater?
These can be useful, especially in the colder months. They will prevent the nutrient solution from getting too cold when the lights are off. This will not be a problem when the lights are on. Maintain nutrient temperatures between 20-23 degrees Celsius.
Should I be using PK 13/14?
PK 13/14 is a phosphorous/potassium boost for mid to late flowering. This product should increase yield and weight of fruit and flowers. Add to your bloom feed.
Do I need an airstone in my nutrient tank? Why?
Most good hydroponic systems maintain enough oxygen content in the nutrient solution due to their design. This makes addition of airstones non-essential although they can be beneficial in keeping the solution moving at times when it is not in circulation around your system. This keeps the solution evenly mixed and always well aerated.
Lighting
What's the best lamp to use for vegetative growth?
For early vegetative growth, fluorescent tubes work well but light loving plants need more light progressively as they get bigger. Generally, High output Grolux and Halide lamps are the most popular although Sodiums work well too. Call the technical line on 0845 345 5172 for more detailed advice.
What's the best lamp to use for flowering my light loving plants?
Either a Grolux or Sodium lamp (or combinations of the two). Both work very well with the Grolux being the preferred choice of most customers at the moment.
What are the benefits of a Light Rail?
Your garden can be made larger using the same amount of light and electricity effectively increasing your yield per Watt.
How close should I have my 250w/600w light to my plant?
It may depend on factors like size and height of growroom and whether you have an extraction system. As a rough guide, with young plants, approx 4ft is a good start point. When the plants are big and strong, you may be able to get your light 2ft or even closer without burning. It is important to keep your plant healthy so always err on the side of caution.
How close should I have my 1000w light to my plant?
When the plants are young, 4-5ft. When they are big and strong (2ft plus tall) 2-3ft.
Should I be using a heat shield with my light?
As well as acting as a heat shield, they are designed to produce an even spread of light over your garden. They reduce hot spots under the lamp without reducing yield. It could be argued that everyone should be using them. Certainly people with multiple light sources should use them.
What are the advantages of open-ended reflectors?
Many reflectors on the market today are of gullwing type design with two wings and open ends. These reflectors are very popular and tend to work very well as most of the heat generated by the lamp itself comes out of the end of the tube. This design allows the heat to escape and allows the light to be closer than many closed end reflectors.
I want to put a timer on my light system. How should I do this?
On fluorescent systems, a standard digital or mechanical timer will suffice. On H.I.D. (High Intensity Discharge) lights such as 250W and larger Halide and Sodium systems, a normal timer would blow without the use of a JCO relay. These relays are used in conjunction with a normal timer and allow you to switch up to three or four lights on the one timer system. Relays and contactors start from approx £35.00.
What are the advantages of Cool Shades?
The Cool Shades sold at GroWell are of the 6-inch tubular type. These are very efficient at reducing heat as an extractor is attached directly to the end of the tube so the heat is sucked straight off the lamp. You do lose a bit of light, but it does mean that your lamp can be lowered directly onto your plants. Quality is often improved due to the reduction in heat.
How often should I change my bulbs?
For high output Sodium and Halide lamps, you should change your lamp at least every 9 months. This is because the performance of your bulbs steadily diminishes from three weeks after initial firing. From this point it is a straight line down in terms of performance versus time. Due to the low price of lamps these days, you often lose more yield than the cost of a new lamp if you leave replacement longer than this.
Environmental
My growroom smells what should I do?
GroWell do not recommend Ozone generators for odour reduction. We do recommend carbon filters for complete odour elimination. These connect to the extraction system in your growroom. Contact GroWell technical team on 0845 345 5172 for further advice on size requirements and installation.
What's the ideal room temperature for my growroom?
When your lights are on, the ideal temperature for your growroom should be 24-27 degrees Celsius (in the shade) for most light loving plants. When the lights are off, the temperature should be between 21-24 degrees Celsius.
How much air exchange do I need in my grow chamber?
There are many factors which can affect your requirements (i.e. headroom) so please call our technical team on 0845 345 5172 to find the best solution for your exact requirements. As a rough guide, 20 plus air changes per hour are necessary. The less headroom you have and the more lights you have, the more air exchange per hour you need.
How often does my carbon filter need changing?
Carbon filters generally last at least a year. Most of the larger sizes will last at least 18 months after which time a cheap refill may be obtained over the counter.
Should I use Mylar or Black & White sheeting?
Both have very high light reflective properties. Mylar reflects more light but also reflects more heat as it is ultimately a heat reflective material with virtually 100% heat reflection. Therefore Mylar can be a problem in small growrooms or rooms without good air exchange making them a bit too hot in summer.
Are the GroWell GroW tents completely light proof?
A faint glow can be seen through the outside walls, but not enough to even read by. A second layer of sheeting would eliminate all light.
Do I need an extractor?
You may not need extractor, but you will always get better results with one and it will pay for itself very quickly in extra yield and better quality.
How good are the carbon filters?
The filters sold at GroWell are 100% effective. Guaranteed. Beware of other inferior filters - remember, we only supply the best.
Why don't you sell Ozone generators?
We are as yet unconvinced as to the safety of this equipment as ozone is hazardous to humans when inhaled.
My temperature gauge says my room is too hot, but my plants seem fine. What should I do?
If the plants are healthy and are growing every day, then there's probably not too much to worry about. All temperature readings should be taken in the shade. Are you using an extractor? Call the technical line on 0845 345 5172 for advice.
Do I need an input fan on my growroom?
In a one light situation with one extractor, an input fan is generally not required. In a two or more light situation, it is usually of benefit to install an input fan as it will help cool your room, although this is not always essential. Call the technical line on 0845 345 5172 to find out if an input fan could help in your growroom.
What is the ideal night-time growroom temperature for my light loving plants?
For optimum growth rates, it is best to keep night temperatures between 21-24 degrees Celsius. Below 21 degrees Celsius may affect your yield although not your plant health.
Is air movement necessary in my growroom?
If using high output lights some air exchange will be necessary. Either natural venting or forced venting with an extractor.
Would I normally have to run my extractor all the time?
When using high output lights (250 Watt and above) to achieve optimum results run your extractor all the time whilst your light is on.
How can I quieten my extraction system?
Acoustic ducting is available from GroWell and will significantly reduce the noise made by the air entering and leaving the fan which is the primary source of noise with most fans. Silencers are also available and for larger gardens, acoustic fans rubber mounted inside acoustic boxes are also available.
I have a 250w light. Do I need an extractor?
Not essential, although better results will always be achieved using one. In tight confined spaces, it may be essential. Call the technical team on 0845 345 5172 to discuss your situation and requirements.
Can you fit a carbon filter to a closet extractor?
Yes you can! The closet extractor has a flow rate of 160m3/hour. This matches nicely to the CF160 carbon filter sold at GroWell. Both have 100mm connections and 100mm ducting is available by the metre.
Plant Health
My leaves are curling up. What's happening and how can I stop this?
Leaves curl up at the margin and tip in an attempt to retain water. If they are curling up, this would indicate slight environmental problem: Either your light is a little too close to the plant or your oscillating fans are drawing too much moisture from the leaves. To remedy this problem, move your light up and make sure oscillating fans are not blowing too heavily on the leaves.
My leaves are curling down. What's happening and how can I stop this?
Similarly to upwards leaf curling, the plant is trying to retain moisture by reducing its leaf surface area. A downward curl would indicate that your nutrient solution is too strong. To remedy this problem, reduce feed strength, move your light up and make sure oscillating fans are not blowing too heavily on the leaves. Be patient and call the technical team on 0845 345 5172 if the problem persists.
My big bottom leaves are losing colour. What's wrong, and how can I stop this?
This would be quite normal in a high light situation. The large leaves at the bottom of the plant will lose colour as they get old and younger leaves nearer the light will take over as the main leaf engines of the plant.
I have rusty spots/marks and light colouring on my leaves. What is wrong?
Check for bugs, especially on the undersides of the leaves. If no bugs are present it could be an environmental or nutrient problem. Take immediate demands off the plant (move light up, check nutrient strengths, and pH. Relieve stress) and call the technical line on 0845 345 5172 for further advice.
My new shoots are all light coloured. Is this a problem?
It could be. Check your nutrient solution or make a new solution. If this is OK your light may be too close or your night temperature too cold. If problems persist, please call the technical line on 0845 345 5172.
My plants have stopped growing. What should I do?
Check everything! It could be anything from light heights to feed strengths. Take the demands off the plant and call the technical line on 0845 345 5172.
Cultivation
What's the best medium for rooting cuttings?
Small rockwool cubes are the most popular medium as they tend to give 100% results although other mediums can be experimented with such as coir in net baskets in an attempt to reduce rooting time by using a looser medium.
How much light do I need to root my cuttings?
A fluorescent tube or two is generally all that is required over a propagator. This is ideal as the cuttings will not get too hot and they provide enough light to root all cuttings. Too much light when the cuttings have no roots will force them to keel over in the propagator.
When do I start feeding my plants in compost?
This will depend on what compost you are using. The All Mix sold at GroWell has enough organic feed within to last the plant 4-8 weeks depending on the amount of light. Call the technical line on 0845 345 5172 for specific advice regarding your system.
My cuttings will not root. What's going wrong?
Call the technical team on 0845 345 5172 as there are a whole host of reasons why this may be happening. One of our experts will be more than happy to help you. Make sure your cubes are not too wet and the cutting is firm in the cube (not wobbly!). Ideal humidity is 75-85% RH. Ideal temperature is 21 -27 degrees Celsius.
Do I need a propagator to start my cuttings?
Yes. You will have too many problems maintaining a high humidity without one.
Do I need a propagator to start my seeds?
A propagator is only needed to crack the seed shell. Once the tap root emerges from the crack, they can be put straight under the light in cubes or pots. Cracking the shell may alternatively be done on tissue paper negating the need for a propagator.
Can I root my cuttings in rockwool and then plant into soil?
Once cuttings are rooted into small cubes, they can generally be transplanted into almost anything or any kind of system including directly into a pot of soil.
How do I increase my yield?
The most important factors in a successful garden are 1. Good stock 2. Lots of light 3. Good air exchange. These are the first three things that need to be addressed. If you are happy with these you are now an experimental gardener! Please feel free to try different feeds and booster products in an attempt to find what works best for your plants and your garden. All products sold at GroWell are tried and tested and we recommend all of them. Check the home page for news of new products. A good active hydroponic system will always increase yield.
Glossary
Ballasts - See Control Gear.
Clay Pebbles - A hydroponic growing medium best suited to Flood & Drain systems and for adding extra aeration and drainage to pot growing mediums. We sell imported Hydroton Clay as this is the best quality.
cF (Conductivity Factor) - See Conductivity Factor.
Coco Nutrients - Essential you use these, either Canna Coco or Bn Coco-Nova, when growing in Coir (Coco).
Coir (Coco) - Made from the refined husks of coconuts. It is essential that you use Coco Nutrients when growing in these mediums.
Conductivity Factor (cF) - a unit of measurement which tells us how strong the nutrient is you are feeding your plants. Feeding your plants the correct cF gives you healthier plants and higher yields - every time. The cF Truncheon is the tool for the job.
Control Gear - High output grow lights require Control Gear to work. These are sometimes also called Ballasts. We only sell quality, totally safe Control Gear.
Drip Systems - This is where a pump is used to water plants, often in Rockwool growing slabs, through special drippers which feed plants a specific amount of water and nutrients. See our Dutch Dripper Kit.
Flood & Drain - A type of hydroponic system where plants sit in trays or pots of Clay Pebbles and are periodically flooded from the bottom by a pump before draining away to draw in fresh oxygen.
GroLux - The most efficient type of lamp on the market today, suitable for growing and flowering. A type of (High Pressure) Sodium Lamp. GroLux lamps are available in 400w and 600w versions.
Grow Light - Used for growing plants indoors in the absence of any natural daylight.
Grodan - Leading, top quality brand of Rockwool, made in Denmark.
GroWell - Your favourite hydroponics shop and on-line supplier.
(Metal) Halide - Less efficient type of growing lamps strong in the blue end of the spectrum, previously more popular before the advert of Sodium lamps and in particular GroLux lamps.
Hard Water (HW) & Soft Water (SW) - Nutrients such as Optimum, Ionic and General Hydroponics Flora offer Hard & Soft Water versions of their nutrients. You can tell if you are in a soft or hard water area by looking for scale in your kettle. If there is scale in your kettle then you live in a hard water area and you should order a hard water nutrient. If you think that it is borderline as to whether you are in a hard or a soft water area then you should order a soft water nutrient.
Instructions - All our GroWell grow kits come with complete instructions written by us to ensure your complete growing success. You can also print instructions from this website for many of the other products we supply.
NFT (Nutrient Film Technique) - The UK's most popular way of growing hydroponically. Water and nutrients constantly flow past the roots of the plant for fast growth and high yields.
Passive Hydroponics - This is where you hand water plants growing in hydroponic growing mediums in pots instead of using pumps. Can work extremely well.
pH - pH in hydroponics is important. You should aim to have a pH of between 5.8 - 6.3 for most systems and a pH of 5.5 when growing in Grodan Rockwool slabs.
Quality - Ignore this at your peril. Yield and results are directly related to the quality of the equipment you use. Quality products and service second to none is what makes us tick at GroWell.
(High Pressure) Sodium Lamps - Most efficient type of lamps, new generation GroLux lamps are suitable for all round vegetative & flowering/fruiting growth.
Son-T-Agro - Similar spectrum to the GroLux lamps but not as bright. You would be better off using a GroLux lamp which is available in both 400w and 600w versions.
Spreader Mat - Used in NFT systems to ensure an even spread of nutrient around the root zone.
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Payment & Delivery
Payment
I don't want to send my credit card details over the Internet, how else can I pay?
There are many ways you can pay for goods from GroWell other than online credit card payments. Once you have completed your online shopping you will be asked how you wish to pay for your goods. You will be given a series of options:-
Print and Post (cash, cheques, postal orders, bring money to retail outlet) -
When this option is selected a pop-up window will open showing your completed order. You can then print this screen and send it along with your chosen method of payment (cash, cheques or postal orders) to Mail Order department, GroWell Hydroponics & Plant Lighting Ltd, PO BOX 3225, Warwick. CV34 5GH. As an alternative you can print your order out and bring payment into our retail outlet. Note: It is always recommended that registered post or special delivery are used to ensure the payment is safe and insured against loss or theft.
Paying money directly into the GroWell bank account -
We have a special bank account set up that you can pay money into. Once you have chosen your goods and selected this method of payment you will be given the total cost of your order. You can then deposit the cash sterling into any Natwest Bank quoting the following details:-
Account Name: GroWell
Sort Code: 56-00-45
Account Number: 46437460
As soon as the money shows in our account, usually within twenty four hours, then we will send your order out.
Who should I make cheques payable to?
Please make all cheques payable to GroWell Hydroponics.
Where should I send my 'print and post' order?
Mail Order Department
GroWell Hydroponics & Plant Lighting Ltd
PO BOX 3225
Warwick
CV34 5GH
Why will you only deliver goods to the credit / debit card holders address?
This is a method of fraud protection used to protect our customers. This way we are sure that the person that is paying for the goods receives the goods.
Delivery
How long will my order take to arrive?
All orders are delivered within five working days, stock permitting. We would like to promise our customers that all orders are delivered within forty-eight hours as ninety percent of our orders are. However we do not like to make promises we aren't one hundred percent certain of keeping. If you are desperate for your order, telephone us on 0845 345 5178 and we will see what we can do. We always do our best for our customers.
What happens if I'm not in when my delivery comes?
The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.
Can I arrange for my goods to be delivered at a specific time?
Yes. You can specify a weekday that you'd prefer the delivery to be made on when you order. We also offer two other delivery services.
Morning Delivery Service -
For an extra five pounds you can specify a particular morning for your order to be delivered on subject to our agreement. This service is beyond our control and we accept no responsibility if the courier fails to deliver on time.
Saturday Delivery Service -
For an extra twenty five pounds we can contract the couriers to deliver on a Saturday morning subject to our agreement. This is a useful service if you are desperate for something or if Saturday is the only day you can be available to receive an order.
I want my order delivered to my local depot for collection. How can I do this?
As well as delivering to your home we can arrange to have your order delivered to the address of a local courier company for you to collect. To collect your goods, we supply you with a unique reference number which you then quote to the courier company when collecting your order. We can only accept cash payment, postal orders or payment directly into our bank account for this service. A five pound surcharge applies on this service.
My order is incorrect. What should I do?
In the unlikely event of this happening please contact us at your earliest convenience on our freephone number 0845 345 5178 or email us via this site and we will endeavour to help you.
My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us at your earliest convenience on our freephone number 0845 345 5178 or email us via this site and we will endeavour to help you.
I did not receive any instructions with my products. What should I do?
If you do not receive the appropriate instructions with your goods please contact us on our freephone number 0845 345 5178 or email us via this site and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.
I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.
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Security
The security of your personal and credit card details is of the highest importance to us. We use the latest Internet encryption with 128 bit SSL software developed by RSA Data.
When you are ready to enter your credit card details on the secure page, your browser will automatically inform you that encryption is being used.
Furthermore, all data stored on the secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks. You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.
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What are Our Terms & Conditions?
GroWell Hydroponics & Plant Lighting Ltd
Terms and Conditions of Sale
The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.
1. These terms and conditions do not affect your statutory rights
2. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
3. To order goods through this website you must be at least 18 years of age.
4. We have the right to refuse at our discretion to supply any goods ordered by you.
5. Goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses that you may suffer if we do not supply goods.
6. Many of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you buy goods which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods in good condition and refund any money paid for the goods along with delivery charges.
7. We will endeavour to deliver goods to you within 3-5 working days. However goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
8. Should delivery be delayed for more than 21 days we will contact you as soon as practical giving you the option to cancel your order or to continue waiting for delivery.
9. As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.
IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us within 7 days. Our Customer Services Department will arrange collection of these goods and we will replace the goods at no charge or refund any money paid for the goods.
IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.
If the goods returned under this clause 9 are found to be in full working order these will be returned to you and we reserve the right to charge an administration fee of 15% of the price of the goods along with the cost of carriage.
The price for the goods will be as stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.
All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
Either of us shall have the right to terminate any contract between us without penalty within 30 days from the date we accept your order. In the event of termination we shall refund to you all sums paid by you to us and you shall return any goods (in the same unused condition we supplied them to you) that we have despatched to you.
You will only own the goods once we have received payment in full.
We do not offer any credit facilities. We will issue you with a receipt once we have received payment in full for your order and once we have dispatched the goods to you.
We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not affect any other statutory rights that you may have. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us at customercare@growell.co.uk
These terms and conditions are subject to change at any time without prior notice.
We advise you to print and keep safe a copy of these Terms and Conditions.
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Privacy Policy
Here at GroWell Hydroponics & Plant Lighting Ltd we are committed to protecting your privacy.
The only details we will collect are those required to authorise and validate credit card payments and as well to ensure correct delivery. All details collected in this respect will only be used lawfully (in accordance with the Data Protection Act 1998).
We will not email you in the future unless you have ordered from us or you have given us your consent by submitting to receive our product newsletter or by way of replying to an email. You may unsubscribe from our newsletter at any time by clicking on the unsubscribe link on the newsletter.
We will never pass or sell your email address to a third party. The type of information we will collect about you (in order to process an order) includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We have a 'plain packaging policy'. All orders are sent out in plain brand new cardboard boxes or packaging. Your purchase is your private business and we like to keep it that way.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We do not use technology to track the patterns of behaviour of visitors to our site.
Cookies
Cookies are used on this shopping site, but only to keep track of your shopping cart once you have selected an item or if you log on as a registered user.
If you have any questions/comments about privacy, you should email us at privacy@growell.co.uk
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Copyright Policy
Copyright 2000-2004 GroWell Hydroponics & Plant Lighting Ltd
This web site design and all of its content is the intellectual property of GroWell Hydroponics & Plant Lighting Ltd and is copyright, all rights reserved. Reselling, copying or commercial use of the material contained within this website without the express written permission of GroWell Hydroponics & Plant Lighting Ltd is strictly prohibited.
Charges for unauthorised use of website content:
Photography and Graphic Images = 150 per day per image
Verbatim Text = 2.50 per word per day
Use of copyrighted material from this website, without the express written permission of GroWell Hydroponics & Plant Lighting Ltd implies that you accept these charges and as such you will be held liable for these costs.
GroWell Hydroponics & Plant Lighting Ltd reserves the right to alter this notice at any time without notice to you.
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GroWell Hydroponics Ltd, Solihull, Birmingham, UK
Blooms Garden Centre, Kenilworth Road
Hampton-In-Arden, Solihull, B92 0LW
GroWell Hydroponics Ltd, Fulham, London, UK
1 Royal Parade, 247 Dawes Road
Fulham, London, SW6 7RE
GroWell Hydroponics Ltd, Merry Hill, Dudley, UK
Unit 52 Enterprise Trading Estate,
Off Pedmore Road
Brierley Hill,
Dudley,
DY5 1TX |
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Solihull shop opening hours:
Monday-Saturday 10am-5pm
Sunday 11am-4pm
Closed Bank Holidays |
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Fulham shop opening hours:
Monday-Saturday 10am-5pm
Sunday 11am-4pm
Closed Bank Holidays |
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Merry Hill shop opening hours:
Monday-Saturday 10am-5pm
Closed Sundays & Bank Holidays |
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Mail Order opening hours:
Monday-Friday 9:30am-5:30pm
Saturday 10am-5pm
Sunday 11am-4pm |
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© Copyright 2000-2008 GroWell Hydroponics & Plant Lighting Ltd
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